Effective Date: February 14, 2026
Overview
Customer satisfaction is important to us. This Return & Refund Policy outlines the conditions, procedures, and requirements for returns, exchanges, refunds, and order-related concerns.
By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
Return Eligibility
Customers may request a return within 30 calendar days of receiving their order.
To qualify for a return, items must meet all of the following conditions:
- Unused and unworn
- Unwashed and undamaged
- Free from stains, odors, or alterations
- Returned with original tags attached
- Returned in original packaging when reasonably possible
- Accompanied by proof of purchase
Items that do not satisfy these conditions may be refused or returned to the customer.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, certain items are not eligible for return or refund.
These may include:
- Final sale items
- Clearance items
- Gift cards
- Customized or personalized products
- Intimate apparel
- Bodysuits
- Undergarments
- Swimwear without original hygiene protection
- Products showing signs of wear or use
- Items returned beyond the applicable return window
The determination of eligibility remains at our sole discretion.
Return Request Process
Customers must initiate a return request within the eligible return period.
Once a return request has been reviewed and approved, customers may proceed with returning the item according to the provided instructions.
Unauthorized returns may experience delays in processing or may not qualify for refunds.
Approval of a return request does not automatically guarantee refund approval. Returned merchandise must first pass inspection upon receipt.
Return Shipping Responsibility
Unless otherwise required by applicable law, customers are responsible for return shipping expenses.
Customers are encouraged to use a trackable shipping service and retain shipping documentation until the return process has been completed.
We are not responsible for packages lost, delayed, or damaged during return transit.
Inspection of Returned Items
Upon receipt, returned items will undergo inspection to verify compliance with return eligibility requirements.
Inspection may include evaluation of:
- Product condition
- Signs of wear
- Missing components
- Missing tags
- Damage caused after delivery
- Packaging condition
Items failing inspection may be rejected and returned to the customer.
Refund Approval
Once a returned item successfully passes inspection, a refund may be approved.
Refund approval remains subject to:
- Compliance with this policy
- Verification of original purchase
- Successful return inspection
- Applicable payment processing requirements
We reserve the right to deny refund requests that do not meet policy requirements.
Refund Processing Time
Approved refunds are generally processed within 5–10 business days after final approval.
Processing times may vary depending on:
- Financial institutions
- Credit card issuers
- Payment processors
- Banking systems
- National holidays
The appearance of refunded funds in a customer’s account may require additional processing time beyond our control.
Original Shipping Charges
Original shipping fees are generally non-refundable unless otherwise required by applicable law.
If a refund is approved, only the eligible purchase amount may be refunded.
Shipping charges, customs fees, duties, taxes, or similar charges may not be refundable.
Damaged or Defective Items
Customers should inspect all products immediately upon delivery.
If an item arrives damaged, defective, or materially different from the product ordered, customers should retain all packaging materials and supporting documentation.
Claims relating to damaged or defective products must be submitted within a reasonable period after delivery.
Failure to report issues promptly may affect eligibility for resolution.
Incorrect Items
If a customer receives an incorrect item due to an error in fulfillment, the issue may qualify for review and appropriate resolution.
Resolution options may include:
- Replacement
- Store credit
- Refund
- Other commercially reasonable remedies
The chosen resolution will depend on inventory availability and the specific circumstances involved.
Missing Items
Customers should verify package contents immediately upon receipt.
If any item appears to be missing, customers should review all packaging materials before reporting the issue.
Claims regarding missing items may be subject to shipment verification procedures.
Order Cancellation Policy
Orders may be eligible for cancellation before fulfillment processing begins.
Once an order enters processing, packaging, or shipment stages, cancellation may no longer be possible.
Requests submitted after shipment cannot be treated as cancellations and may instead be subject to the return process described in this policy.
Refused Deliveries
If a customer refuses delivery without authorization, the order may be treated as a return.
Any costs incurred as a result of refusal, including return shipping charges, carrier fees, customs fees, or administrative costs, may be deducted from any eligible refund.
Unclaimed Packages
Packages returned due to failure to claim delivery may incur additional shipping and handling charges.
Refund eligibility for unclaimed packages will be evaluated on a case-by-case basis.
Original shipping costs are generally non-refundable.
Exchanges
We may, at our discretion, offer exchanges for eligible items.
Exchange requests are subject to:
- Product availability
- Inventory levels
- Return inspection approval
- Compliance with this policy
If a requested replacement product is unavailable, an alternative resolution may be offered.
Chargebacks and Payment Disputes
Customers are encouraged to contact customer support and pursue available resolution procedures before initiating chargebacks or payment disputes.
Initiating a payment dispute does not automatically guarantee a refund and may require additional investigation by financial institutions and payment processors.
Fraudulent chargeback activity may result in account restrictions or additional verification requirements.
Abuse of Return Policy
To protect customers and maintain fair business practices, we reserve the right to limit, reject, or suspend return privileges in cases involving:
- Excessive return activity
- Fraudulent claims
- Abuse of promotional offers
- Resale activity
- Policy manipulation
- Unauthorized chargeback practices
Such determinations shall be made at our sole discretion.
Limitation of Liability
To the maximum extent permitted by law, our liability relating to returned merchandise, refunds, exchanges, or order disputes shall not exceed the original purchase price paid for the affected product.
We shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from any return or refund matter.
Force Majeure
We shall not be responsible for delays or inability to process returns, exchanges, or refunds caused by circumstances beyond our reasonable control, including:
- Natural disasters
- Severe weather
- Transportation disruptions
- Government actions
- Public health emergencies
- Labor disputes
- Cybersecurity incidents
- Supply chain interruptions
Policy Modifications
We reserve the right to amend, modify, or update this Return & Refund Policy at any time without prior notice.
Changes become effective immediately upon publication on the website.
Continued use of the website following publication of revisions constitutes acceptance of the updated policy.
Acceptance of Policy
By purchasing products through this website, customers acknowledge that they have read, understood, and agreed to the terms and conditions set forth in this Return & Refund Policy.